Question 1

Does insurance cover towing?

Accepted Answer

In many cases, yes. Comprehensive insurance (especially full coverage) and its towing cover may cover towing if the car is left stranded due to a technical fault or damage. If you’re unsure what your policy covers, Viking can help you figure it out.

Question 2

Does insurance cover a tyre change or flat tyre?

Accepted Answer

Many policies’ roadside assistance cover may include help on the roadside, such as fitting the spare tyre or repairing the tyre. However, not all policies cover the tyre itself or replacement parts. If there’s no spare tyre or the tyre is badly damaged, we can also arrange towing.

Question 3

Does insurance cover jump-start assistance?

Accepted Answer

In many comprehensive insurance policies, jump-start assistance is included in the roadside assistance cover, especially if the car won’t start due to a flat battery. Coverage may vary depending on the insurer and your policy level. We provide jump-start assistance quickly—and further help if the issue can’t be solved on the spot.

Question 4

Do I need to pay first, or can the invoice be sent to the insurance company?

Accepted Answer

It depends on the insurer and the case. In some situations, you pay first and claim reimbursement afterwards; in others, the invoice can be sent directly to the insurance company. The most important thing is that you get help quickly—we’ll also help confirm the practical process.

Question 5

Does insurance cover roadside assistance?

Accepted Answer

Most often, yes—but it depends on your policy and the situation. Many comprehensive insurance policies include roadside assistance cover, which may cover services such as jump-starts, tyre changes, door unlocking, or transport to the nearest workshop. Check your policy documents for the exact terms. Viking can also help you clarify your coverage if needed.

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